GREENIES REAL FOOD uses reasonable efforts to ensure that all information published on this site, and any information that is provided to you is correct, but we make no warranties as to the completeness or accuracy of the information. Where products have been labelled certified organic or biodynamic we have relied on our suppliers, growers and manufacturers to use the correct labelling and certification codes, and take no responsibility if these are incorrect. Our prices are subject to change without notice, although we attempt to be up to date, we cannot guarantee that the price displayed is the current retail price.
Information privacy and copyright
The information provided on the GREENIES REAL FOOD website may not be used, replicated, or distributed for commercial purposes without the consent of GREENIES REAL FOOD.
The information available on GREENIES REAL FOOD website is subject to change and has been complied by GREENIES REAL FOOD from a number of sources.
The information provided on our website is for general use only and how you use the information is your own responsibility. In the case of health and nutrition related information we suggest that you also contact a healthcare practitioner.
Links to external sites
Your access to any external sites that may have links on our own site and use of third parties’ products, services or information, is at your own risk. Links are provided solely for your convenience and do not indicate an approval or endorsement by GREENIES REAL FOOD of the relevant third party’s sites, views, representations, products or services.
Although we will endeavour to do so, GREENIES REAL FOOD cannot promise that if a product is ordered it will be available and in stock at time of ordering.
Minimum and maximum orders
The minimum order is $30, plus the relevant packing and delivery fee. Orders under this amount will either not be processed, or we will contact you to let you know and give you the option of including other items.
Unless you have contacted us prior to placing your order the maximum order for any one product is 5 pieces and 5kg for bulk and loose items. This is so that we are able to accommodate your order with our stock levels.
Cancellations and delays
We reserve the right to cancel your order with a minimum of 8 working hours notice and you will not be charged for any items or service fee.
If you choose to cancel your order you will still be obliged to pay the relevant service fee for packing the order. Unless we have been given 16 working hours notice.
If you are receiving a delivery to a ‘local’ location the standard eight business hour time delay between placing your order and receiving it, may change if we are having a particularly busy day. If this occurs we will re-negotiate a time over the phone when we confirm payment details.
If you wish to return a product you must make phone or email contact with us within 24 hours and either:
a) Return the item/items back to the shop
b) Arrange for the staff to pick up the items with the next delivery
If you are from a ‘community/bush order’ area you will need to contact us and we can make suitable arrangements.
There is a no return policy on perishable items. We take our utmost care to mkae sure it leaves our shop in top condition.
In the case of purchase refunds please allow 3-5 working days for the transaction to be processed.
GREENIES REAL FOOD cannot be held responsible for damage incurred during transportation of goods by a third party. We guarantee we will do our best to safely and efficiently package all goods and will leave the shop in top condition.
If you have specific details for delivery time and instructions for the delivery, we will endeavour to follow these requests. However, if an event occurs that is beyond our reasonable control, we may not be able to do so. If this occurs we will not be liable to you or any other person for any such delay or other inability to follow delivery requests. In this instance, we will endeavour to provide you with notice of such delay as soon as reasonably possible.
Our online information is to be used in the correct manner for our genuine customers only.